Privacy Policy
Zillam Mobile Application
Privacy Policy
Effective Date: 01 February 2025
1. Introduction
At Zillam, we prioritize the privacy of our users and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using the Zillam mobile application ("App"), you agree to the terms of this policy.
Zillam App is owned & operated by Zillam Service Platform Private Limited incorporated under Government of India with CIN U62099KL2024PTC090364. GST Registered under Government of India with Registration Number 32AACCZ4969Q1ZH .
This privacy policy applies when you use our services.
2. Information We Collect
To provide you with the best possible service, Zillam collects certain types of personal information when you use our App. This information is collected for purposes including user registration, service requests, and enhancing user experience.
2.1 Information Collected During Sign-Up
When you sign up to use the Zillam App, we may collect the following information:
• Mobile Number
• Full Name
• Email Address
• Location Data (If required for service purposes)
We collect the phone device identification ID to identify the user whom using the application as an unique user.
App uses permissions of the device:
• Gallery
• Messages (sms)
• Camera
• Notifications
• Location
We do not access or collect any other details of user from android or apple sms read automatic feature. We use the permission only to access the verification code to authenticate customer or user to our application and use the app seamlessly .
2.2 Information Collected for Service Requests
When you generate a service request through the Zillam App, we may collect:
• Service Details (Service Type, Service request details, google map location, time)
• User Preferences (to serve them better addressing their concerns)
• Payment Information (for service bookings, additional invoices based on new work or amendments)
3. How We Use Your Information
The information collected is used for the following purposes:
• Account Creation & Authentication:
To create your account and verify your identity during sign-up.
• Account Type
We create a customer account as well as an Agency Account.
• Verification
For Agency Verification, we collect identity proof to verify them as an individual or company.
We collect Agency images, and certification details to prove the authenticity as a service provider.For customer verification, we use their sms based verification code to continue using the application
• Service Delivery:
To process and respond to the service requests from users, including assigning tasks to agencies or service providers.
While creating a service request, once the customer selects the preferred service type we collect certain information. While customers give us the address details or pick up an auto address from Google Map, we use Google Map Address APIs to collect the latitude and longitude of the address chosen to service.
• Communication:
We send alerts, notifications, updates, and responses to the queries raised while a service booking, payments and login to the application.
We use in-app notifications and sms notifications for both user types.
We send push notifications to inform the user, regarding successful registration,assigning a service request, canceling or amending an appointment, payment progress or success notifications in compliance with the third party payment gateways integrated with ZILLAM.
• Compliance:
To comply with legal obligations and protect the integrity of our platform.
4. Data Security
We are committed to safeguarding your information. Zillam employs industry-standard security measures such as encryption and secure server connections like firebase to protect your data from unauthorized access, disclosure, or alteration.
5. Data Retention
Zillam retains personal information for as long as necessary to provide our services or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
6. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted service providers and partners for the purposes of fulfilling your service requests or improving the App, subject to confidentiality obligations.
We send Name, email to payment gateway.
Phone numbers that users or agencies provide for authentication will be sent and stored by Google to improve spam and abuse prevention across Google service, including to, but not limited to Firebase.
7. Your Data Privacy Rights
You have the following rights concerning your personal information:
• Access:
You may request access to the personal data we hold about you.
• Correction:
You may request corrections to inaccurate or incomplete data.
• Deletion:
You may request that we delete your personal information, subject to legal requirements.
• Data Portability:
You may request a copy of your data in a portable format.
8. Jurisdiction and Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India and the State of Kerala. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Kerala, India.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted within the App, and you will be notified of significant changes.
10. Contact Us
business@zillam.com, support@zillam.com
Phone
+91 79074 01090
Business Hours
Monday - Saturday : 9am - 6pm
Sunday : Closed